BECOME AN ADEPT
Speaking English To Walk-In Customers Course
- Language
- 2 Days
Non-Applicable
CERTIFICATION
Non-Applicable
METHODOLOGY DESCRIPTION:
- Interactive lecture
- Experience sharing
- Language games
- Simulations
- Group discussions and activities
- Individual and group presentations
- Sentence and paragraph writing exercise
Target Group:
All Jobs
Target Industry:
All Industries
Are you eligible for EIS or PenjanaKerjaya?
Speaking English To Walk-In Customers Course
The service sector deals with customers on a daily basis and living in Malaysia means interacting with customers of various backgrounds. However, English is still a common medium of communication and this where our course benefits the front line of the service sector.
Course objectives
By the end of the programme, participants should be:
- Converse comfortably with customers using English
- Communicate effectively in sales related conversation
- Use appropriate language forms and functions to fit various in-store scenario
course outline
Module 1:
- To enhance participants' confidence to converse in English with customers
- To enable participants' to communicate using correct sale phrases and vocabulary with walk-in customers
- To enable participants' to communicate with walk-in customers using English in various in-store situations
- To enable participants' analytical thinking skill to deal and resolve the common in-store customer service related issues