ITIL 4 Foundation
- IT Service Management
- 3 Days
CT Global Consultancy Sdn Bhd
Certification
PeopleCert
Course Methodology
This training workshop is aimed to be practical, participative and interactive. Real life examples, case studies and “HANDS ON” tips will be given to participants during the training. A practical session will be conducted to enable participants to understand the process through direct facilitation by the trainer.
Target Group:
CIOS, CTOS, Managers, Supervisory Staff, Team Leaders, Designers, Architects, Planners, IT Consultants, IT Audit Managers, IT Security Managers, and Any IT Professional Involved in Continual Service Improvement.
Target Industry:
All IT-Centric Businesses Such As Computer Hardware Manufacturer, Software Development, BPO, Storage and Managed Services, and IT Professional Services Industry Along With Other Major Enterprises In Retail, Finance, Pharmaceuticals, Entertainment And Manufacturing Which Has An In-House IT Support Staff.
Are you eligible for EIS or PenjanaKerjaya?
Overview
In moving towards a new Industrial Revolution, digitalization has become a core component in every industry and we understand that it is essential for organizations to be able to keep up. Hence, through the ITIL 4 Foundation course we’re providing, we can assure that those who undergo our programme will be able to gain a competitive advantage in this era by equipping candidates with robust IT skills under the ITIL framework.
Course objectives
By the completion of this course, participants will have:
- A deep understanding of the 7 Guiding Principles
- 4 Dimensions of Service Management
- 34 ITIL® Practices
- The new Value Service Chain that incorporate the core of ITIL® version 4
course outline
Module 1:
- ITIL ® V3 vs. ITIL® 4
- Introduction
- ITIL Service Value System
Module 2:
- Service Management
- Key Concepts of It Service Management
- Service Value System
- Continual Improvement
Module 3:
- ITIL Management Practices
- General Management Practice
- Service Management Practices
- Technical Management Practices